Help

HELP

Frequently asked questions when buying from

Kustom Bitz

How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact Kustom Bitz via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact Kustom Bitz immediately via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the site owner via the "contact us" page.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then Kustom Bitz will ship to you, However please note that for all shipping outside of Australia there may need to be some adjustments in payments from product to product sometimes, however we must state that we do not want to make money on shipping, we just want it done properly so it gets to you. All we do is pass on the direct costs to you that we are quoted. Of course if you can do it better you can always organise your own pickup and we will have the items appropriately packed for the type of transport you have comming.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.  We have PayPal and direct credit card payments for Visa and Mastercard, your credit card details when you enter them are directly entered into a Commonwealth Bank Australia "commWeb" transaction portal. What this means for you is that your information is secured by the resources of Commonwealth Bank Australia. Kustom Bitz does not retain your credit card information and we cannot see your complete details when we access our CBA merchant facilities to see if your transaction has been approved. Kustom Bitz can only see that for a given order your money has been transferred to our account, the card type, the last three digits and your expiry date. We can see all attempts for payments [even failed ones] so if you are having difficulties send us an Email or phone us directly.  We can also send items COD via Australia Post [Australian Customers only] we will also accept a cheque or money order sent by mail or direct deposit into our bank account at any Commonwealth Bank of Australia branch.  We also accept cash pick up for local Melbourne based customers.  Please note that no product is shipped until full payment is made including shipping.
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.  Note that if you do not select a shipping method your goods will not be sent.
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
Kustom Bitz will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact Kustom Bitz via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact Kustom Bitz via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?
You can contact Kustom Bitz via the "contact us" page.